In today’s ominichannel world, the key is to understand what customer service options a retailer can afford to offer and to make them work efficiently and profitably. There are a seemingly endless number of options that can be offered, the secret is to understand what can be made to work at a sensible cost, and how the customer base will respond to these. It is far better to offer a premium service for a reduced list of service options than let customers down by offering too many and failing to deliver. Providing a seamless and consistent experience across all channels is crucial to be successful in the omnichannel world, not only in terms of gaining new customers but also maintaining existing relations.
Retail Assist can help with this journey, our growing number of Merret customers are able to configure the fulfilment engine to make best use of stock, optimising the needs of online and store based retailing, all with proven, out of the box software. This is a key factor in our success in the market place. For omnichannel orders Merret’s dedicated fulfilment engine and central stock pool ensures that stock is intelligently sourced from the most convenient place, providing the best possible service for the customer.
Developments in technology and the way we shop mean we have to keep adapting. Merret Tablet is just one way that we are evolving. Providing both on and offline functionality, integrating all stock and order based actions directly with Merret. This process can now be carried out in front of customers or in the stock room, providing staff with the functionality to book products in or out, take orders via the tablet device, look up products through the central stock pool and provide assisted selling.
We know that many retailers are looking at their merchandising systems as transaction engines, their core function being to process documents created throughout the supply chain, and to make the best use of the company’s core inventory assets. With the steady growth of what we now refer to as omni-commerce these processes have progressively become more complex and core to a retailer’s ability to remain competitive. Merret removes the complexity of the omnichannel world providing a complete end-to-end supply chain solution that retailers can use to maximise trade via one central stock pool.