At Retail Assist we are always looking at ways of improving our service provision, and ways of getting closer to the end users of our service, to understand their requirements even further, and gain insight and drive innovative ideas with the actual users of our service provision. This is why we have established the ‘Help Desk Advisory Board’. This board is made up of actual help desk users from our client’s stores, our help desk teams, and the wider business teams at Retail Assist. This is so users can act as a ‘critical friend’, and help to tell us what we are getting right, what we might be getting wrong, and how we can improve.
Last Wednesday saw the first of these meetings at our head office in Nottingham, and involved clients who have stores in the local area. This saw us gain attendees from Coast, Oasis, Warehouse, Karen Millen and Hobbycraft. The event was a great success, and an exciting and welcomed concept from the brands involved.
As this was our first meeting with the group, we used the time as an opportunity to discuss how we expect the advisory board to work – welcoming ideas, opinions and challenges in a friendly and relaxed environment. Those that joined us remained engaged throughout, giving us valuable feedback and goals to work toward ready for our next meeting in July.
The reason for arranging such meetings is simple. As Retail Assist grows the number of users benefitting from our service grows with it, and getting them involved at the earliest possible stage is of the utmost importance to us. Opinions from respected retailers gives us a valuable insight into the effectiveness of our current managed services offering, allowing us to evolve and improve upon our already award winning service in a way that will directly benefit those that work with us
A big thank you to all of the retailers that took part in this discussion, we look forward to welcoming you again soon!